Automation Technology is the technology by which a process or procedure is performed none or minimal human assistance. Automation or automatic control is the use of various control systems for operating equipment such as machinery, processes in factories, switching on telephone networks, steering and stabilization of ships, aircraft, including cars and lorries with minimal or reduced human intervention.

Robotic Process Automation (RPA) is the term used to describe the automation of many manual transactional processes within Financial Service, Insurance, Banking and Telecommunications sectors with the use of software robots or (Bots)

Artificial intelligence (AI) focuses on getting machines to do things that we would call intelligent behaviour. Intelligence – whether artificial or otherwise – does not have a precise definition, but there are many activities and behaviours that are considered intelligent when exhibited by humans and animals.

Machine learning (ML) is a method of data analysis that automates analytical model building. It is a branch of artificial intelligence based on the idea that systems can learn from data, identify patterns and make decisions with minimal human intervention.

Operational Excellence is the execution of the business strategy more consistently and reliably than the competition. Operational Excellence is evidenced by results. Given two companies with the same strategy, the Operationally Excellent company will have lower operational risk, lower operating costs, and increased revenues relative to its competitors, creating value for customers and shareholders. It may more simply be interpreted as “Execution Excellence.”

Some interpretations of this management philosophy are based on earlier continuous improvement methodologies, such as Lean Thinking, Six Sigma, and Scientific Management. However, the focus of Operational Excellence goes beyond the traditional event-based model of improvement toward a long-term change in organisational culture. Companies in pursuit of Operational Excellence do two things significantly differently than other companies: they manage their business and operational processes systematically and invest in developing the right culture.

Operational Excellence manifests itself through integrated performance across revenue, cost, and risk. It focuses on meeting customer expectation through the continuous improvement of the operational processes and the culture of the organization.

Organisational leadership is about management. Leadership by itself is transformative, it is about shifting priorities in workers and creating followers through the articulation of a vision. However, when leadership is embedded within the organisation, the definition changes to leadership within, rather than from above. This then becomes the cornerstone of its Organisational Culture.

The definition of organisational leadership has three general features. First, setting the direction and the tone of the organisation is the most central ingredient. This concerns strategic planning, based around very specific and achievable goals. Second, organizational performance management is equally important, in that the organisation, as it changes, must be continually assessed. This means the organisation must be constantly analysed and weak points identified and eradicated. And third, the definition of organisation leadership must include the concept of change. Slowly bringing an organisation from its inertia to dynamism is an important leadership role, and this requires continually changing roles and the concept of roles within an organisation.